Refund policy

At WinraMart, we want you to be shop with confidence with your purchase. Our refund and return process is designed to be transparent and fair. This policy applies to all orders within the United States.

1. Overview of Returns

• Return Window: You have 30 days from the date your order is delivered to request a return.
• Restocking Fees: We do not charge any restocking fees ($0.00).
• Return Method: Returns are accepted by mail only.
• Refund Processing: Once your return is received and inspected, refunds are issued within 10 business days.

2. Return Eligibility Requirements

To qualify for a return, your item must meet the following criteria:

• The item must be in the same condition as when you received it.
• The item must be unused, unwashed, and in its original packaging.
• All original components, accessories, manuals, and tags must be included.

3. How to Start a Return

To initiate a return, please contact our support team at support@winramart.com. Please include your full name and order number in the email.

Once your return is authorized, we will provide you with the appropriate return shipping address and detailed instructions. Please do not send items back without prior authorization, as they cannot be processed.

4. Return Shipping Costs

• Damaged, Defective, or Incorrect Items: If your item arrives damaged, has a manufacturing defect, or if you received the wrong product, WinraMart will cover full return shipping costs. We will provide you with a prepaid return shipping label.
• Change of Mind / Personal Preference: If you decide to return an item because you changed your mind, selected the wrong size, or no longer want the product, you will be responsible for the actual cost of return shipping.

5. Damaged and Incorrect Items

Please inspect your order immediately upon delivery. If your package was damaged during transit or if you receive a faulty item, please notify us at support@winramart.com within 30 days. We will work quickly to provide a replacement or a full refund.

6. Refund Process

After we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be automatically processed back to your original payment method.
• Timing: Please allow us 10 business days for the refund to appear in your account, depending on your bank or credit card issuer's processing times.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Information

If you have any questions regarding our Refund & Return Policy, please reach out to us:

Phone number: +1 (803) 824-0688

Email: support@winramart.com

Business Address: 2323 E Apache Blvd, Tempe AZ 85288, United States